Is there a fee for joining the membership?

The membership system is entirely free. You can start earning points as soon as you register your account.

How can I earn loyalty points?

You will earn corresponding points with any purchase. More details can be viewed by registering and logging in.

What is the validity period of the points?

Points will be retained for 12 months from the last purchase. Please check your points account regularly to ensure you do not lose any points due to expiration. Points expire 12 months from your last purchase. Please check your account regularly to ensure no points are lost due to expiration.

How can I use the points?

You can use the points on Moritek's official website and according to the relevant rules on the member's page.

Can the points be used on other platforms?

No, points are rewards for purchases on the official Moritek's website.

What happens if I return goods or cancel an order?

Your points will be updated based on the actual situation, and the information will be notified to your registered email in the form of an email. Your points will be updated according to your return and/or cancellation. You will be notified via email of the status of your points.

How can I confirm the balance of my points account?

We will also regularly notify you by email so that you can promptly check the balance of your points account. You can also email us with any related questions at You will be able to check the status of your points at any time with your MORITEK member account.

As a member, can free gifts or samples be exchanged or redeemed for cash?

No, all free gifts cannot be exchanged for cash, and if there are no special quality issues, exchanges are not allowed. Free gifts cannot be exchanged or redeemed for cash.